Frequently Asked Questions
Everything you need to know about shopping with Blackhawk Supply for your home and HVAC needs.
How long will it take for my order to ship?
Most in-stock orders are processed and shipped within 1-2 business days. Transit times vary by location, but standard shipping typically arrives within 3-7 business days.
What is your return policy for home hardware and controls?
We offer a 30-day return policy for unused, unopened items in their original packaging. Please note that some electronic components and custom orders may be subject to a restocking fee.
Do you offer technical support for the products you sell?
While we provide comprehensive product documentation and spec sheets, we recommend that all HVAC and electrical components be installed by a licensed professional to ensure safety and warranty compliance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payments through PayPal and Apple Pay.
Do you offer bulk discounts for contractors?
Yes, we provide competitive tier-based pricing for bulk orders and professional contractors. Please contact our sales team directly for a custom quote on large-scale projects.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.